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Shipping policy
Jackfish ships domestically within Australia and Internationally
Shipment processing time
Please allow 0-3 days processing time before your parcel is sent. In most cases it will be within the first 24hrs as we aim to get every order off ASAP.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
|
Shipment method |
Estimated delivery time |
Shipment cost |
|
Auspost standard |
3-5 business days |
Free orders > $50 $9.95 orders < $50 |
|
Auspost Express |
1-2 Business days |
$14.95 |
|
Auspost Standard International Post
USA & Canada, New Zealand, UK & Ireland, Asia Pacific |
4-10 business days |
$19.95 |
|
Auspost Standard International Post Rest of the world. |
4-10 business days |
$29.95 |
*Please note: Timeframe estimates are from when the parcel is sent and only account for business days. All orders are processed and sent as soon as possible as we know how important it is to receive your purchase promptly. These do not include delays outside our control.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Jackfish is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Jackfish is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Incorrect Information
Once your order has been placed no changes are able to be made. Please double check your shipping address is correct before confirming your order. Business addresses must include the business name.
If parcels are not collected or are required to be returned to sender due to insufficient or incorrect information, postage costs are unable to be refunded. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct.
If you do find you have entered incorrect shipping information please email us ASAP at admin@jackfish.com.au and we will attempt to correct the mistake.